Guest Reviews

3.0

31.01.2012


Snita, London

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Although we were given a DVD player the remote was not provided. This meant that we couldn’t use the DVD player as we were unable to select the relevant language, subtitle or chapters. In this sense we are offered a DVD which did not function and when we approached reception about this we were meet with indifference about the problem. Additionally the £250 deposit would be adequate if customers were given a warning about this. I was only told about the large sum required as a deposit when I arrived to check-in. This is entirely unacceptable as if I were in a position where I did not have this sum of money available at hand then I would have found myself with essentially nowhere to stay. I am sure this is a problem for many of your customer and would suggest that you inform customers about this deposit system when at the point of booking. If you have further questions about this please feel free to get in touch.
Response:
Thank you Snita for completing the on-line review, I must apologise about the remote control for the DVD player, I have now addressed the problem by purchasing some new DVD players with remote controls. I'm sorry you were unaware of the security deposit however we do send a confirmation stating a deposit is required as well as it being on the terms and conditions page which you agree to prior booking. Once again thank you for taking the time to feedback and I hope I can welcome you back in the future. Kind Regards Claire, GM
4.0

31.01.2012


Clare, London

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Response:
Thank you Clare for taking the time to feedback. I hope we can welcome you back soon Kind Regards Claire, GM
4.0

30.01.2012


hannah, wotton-under-edge

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Response:
Thank you Hannah for completing the on-line review. Don't forget to look at our special offers for Valentines Day I hope I can welcome you back soon Kind Regards Claire, GM
3.0

16.01.2012


George , Rainham

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Response:
Thank you George for completing the on-line review, I hope you will return in the future. Thank you Claire, GM
5.0

14.01.2012


Nick, Bromley

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Response:
Thank you Nick for taking the time to feedback, Thank you for scoring 5/5. I hope I can welcome you back soon. Kind Regards Claire, General Manager
5.0

03.01.2012


rebecca, kendal

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Response:
Thank you Rebecca for taking the time to complete the on-line review, I hope you will return in the near future Kind Regards Claire, GM
2.0

19.12.2011


Kavita , Birmingham

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Response:
Thank you for taking the time to feedback. Kind Regards Claire, GM
5.0

17.12.2011


Rachel, Middleton

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Brilliant ! Central location and excellent standard of accomodation... Service received from all staff was exceptional and we look forward to staying again in the near future. Kind regards
Response:
Thank you Rachel for the excellent scoring 5/5, I hope you will return soon. Kind Regards Claire, GM
4.0

17.12.2011


helen, stroud

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Response:
Thank you Helen for completing the on-line review, I hope I can welcome you back to the apartments soon. Thank you Claire, GM
4.0

16.12.2011


Jodi, St Albans

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Response:
Thank you Jodi for the 4.75 score, I hope I can welcome you back soon. Kind Regards Claire, GM
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