Comments: Thanks for a wonderful stay. The staff were fantastic throughout, with reception being particularly helpful. I will definitely be staying here again
Response: Thank you Martin taking the time to complete the on-line review. It's lovely to read you enjoyed your stay at the apartments. I will also ensure the team are given your feedback. I look forward to welcoming you back in the future.
Kind Regards, Lucy Hirst Operations Executive
4.0
22.08.2010
JOANNA, Athens
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: there was a really bad smell from the back yard of soya cafe and the market so the window couldnt be open all the time...amazing roon though!! and thanks for all the help and kindness of the staff
Response: Thank you Joanna for taking the time to complete the on-line review. It's lovely to read you enjoyed your stay at the apartments. I will also ensure the team are given your feedback. we have reported the smell coming from the market to the council.
I look forward to welcoming you back in the future. Kind Regards, Claire Knapton General Manager.
4.0
17.08.2010
deirdre, salisbury
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: the noise is not good from the wholesale market below and the electric fans (provided) are essential in the summer. four of us shared an apartment in august 2010 and we were very pleased with the standard of cleanliness and comfort provided.
Response: Thank you for taking the time to feedback Deirdre. I hope I can welcome you back in the future.
Kind Regards, Lucy Hirst Operations Executive
4.0
16.08.2010
Catherine, Morecambe
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: This is the 3rd time we have stayed in Premier Appartments and the 2nd in Birmingham. We always find them excellent value for money. Would definately stay again in the future.
Response: Thank you for taking the time to feedback Catherine. Its lovely to here that you enjoyed your second stay at the apartments. I look forward to welcoming you back in the future. Kind Regards, Lucy Hirst Operations Executive
4.0
10.08.2010
aaron, birmingham
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: that place was immaculate and so spacious. the only compliants is it was really hot and i had to keep the windows and balcony doors open to air it out. it would have been great if the fan was blowing actually wind for the noise it was creating and i didnt much like the mattress as it ws way to soft but thats an individual thing i guess we had an amazing stay and no-one bothered us. and the night in for 2 hamper was an added bonus and worth the money
Response: Thank you Aaron for taking the time to feedback, it's really nice to read that you had an amazing stay, I hope I can welcome you back in the future.
Kind Regards
Claire Knapton, General Manager
2.0
07.08.2010
Karen, Wolverhampton
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Our apartment was simply too hot and when we arrived there were about 10 flies in there. The heat of the room was a real problem for us as we could not get to sleep.
Response: Thank you Karen for completing the on-line review, I'm sorry to read that you found the apartment warm, we do provide fans in each apartment however we have experienced some very warm and humid days.
Kind Regards
Claire Knapton
General Manager
2.0
03.08.2010
Nina, London
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: The apartment was very noisey, mainly coming from noise outside of the apartment. There were certain things that were not working or were dirty. Overall I didnt feel it was worth what I paid and in comparison to other apartments that I have stayed in.
Response: Thank you Nina for your feedback on your recent stay, I must apologise that certain things were not working in your apartment and certainly unacceptable that they were dirty.
If this was reported to reception we would have rectified any problem.
I have ensured I have reported your points to my housekeeping company and also maintenance to address any defects immediately.
I can assure this is not the standard I portray and hope that you would return in the future to see the true picture of Premier Apartments.
Kind Regards
Claire Knapton, General Manager
5.0
02.08.2010
Lynda, Coventry
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Smoking apt is a bonus. Fresh milk in the fridge would be nicer than that long life stuff. Great stay. Thanks
Response: Thank you Lynda in taking the time to complete the on-line review. It's lovely to read you enjoyed your stay, I hope I can welcome you back in the future.
Kind Regards
Claire Knapton General Manager
4.0
30.07.2010
Dominic, Bridgend
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Rooms were considerably more aged and had wear and tear to them than other Premier Apprtment locations I have stayed at.
Response: Thank you Dominic for your feedback, We do have a rolling maintenance programme in place, 80% of the bedroom carpets have now been replaced with the remainder to be completed by the end of the year, Painting is on-going here at Premier Apartments, and day to day issues are addressed immediately.
It's excellent that you found my reception team efficient and helpful.
I hope I can welcome you back in the future
Kind Regards
Claire Knapton
General Manager
4.0
29.07.2010
pam, southport
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: The apartment was very warm.Unfortunately by opening the windows all the noise from the nearby fruit amrket kept us from sleeping properly.
Response: Thank you Pam for taking the time to feedback, the wholesale market will be relocating in the future, I'm hoping it will be sooner rather than later.
I hope I can welcome you back in the future
Kind Regards
Claire Knapton
General Manager
