Comments: bedroom carpet grubby but perfect location and a cool apartment
Response: Thank you Simon for taking the time to fill in the on-line review. Please let me apologise about the bedroom carpet, we are in the process of changing the carpets and now only have 15 to replace. The location is excellent for both shopping and the nightlife of Birmingham and it is lovely to read you enjoyed the apartment. I hope I can welcome you back soon. Kind Regards Claire Knapton, General Manager.
5.0
08.03.2010
Antoinette, Derby
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: Was pleasantly surprised given some of the mixed reviews on this site - Our experience was very positive. Only minus point was that it was very obvious that on a non smoking floor some people were smoking. There should perhaps be more detectors or something to police that side of things better. But all in all very happy and will return
Response: Thank you for filling in the on-line review. I have taken your comments on board with reference to guests smoking, we will ensure we will do our upmost to address this problem.
Antoinette, it's lovely to read you enjoyed your stay and that you intend to return in the future, I look forward to welcoming you back soon.
Kind Regards
Claire Knapton, General Manager
4.0
02.03.2010
Janna, Liverpool
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: The only complaint I have is that me and my boyfriend were woken up at 5am on the Saturday morning with drilling in the next room (rm 315) or on the next floor and this was continuous for at least an hour and a half. Just seems a really odd time to do maintenance work?!
Response: Thank you Janna for completing the on-line review. Please let me apologise for the noise however we were not carrying out any work in the apartments. I have investigated and it appears the restaurant next door are carrying out refurbishment work, I have made it clear to them that it is unacceptable to carry out work at such an unreasonable hour. Once again my sincere apologies and I hope I can welcome you back soon. Kind Regards Claire Knapton, General Manager.
4.0
25.02.2010
Neil, London
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: TV did not work and it would be better to have an MP3 player rather than a CD player. Some laminate and worksurfaces could do with some care. But overall as always it was a comfortable stay, efficient booking and reception. I have used your firm before and will do so again and have recommended you to others. Thanks
Response: Thank you Neil for taking the time to fill in the on-line review. I must apologise for the TV not working, I have ensured this as been addressed immediately.
I agree that some of the Laminates and work surfaces do need some attention; dates are being scheduled for this to take place. It's a great idea for the MP3 player thank you, I think when it's time to replace we will look at getting a system with this connection as MP3 is very popular now.
I'm glad you had a comfortable stay and thank you for recommending us, I hope I can welcome you back soon. Kind Regards Claire Knapton, General Manager.
5.0
23.02.2010
Patrick, London
Total Rating
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Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Thank you Patrick for your excellent feedback, I hope you will return soon.
Kind Regards Claire Knapton, General Manager.
4.0
23.02.2010
kiran, birmingham
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Thank you Kiran for your feeback, I look forward to welcoming you back soon.
Kind Regards Claire. General Manager
4.0
21.02.2010
N, Tipton
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: The mattress was too soft and there was no frying pan in the kitchen. Also a number of times the water in the shower ran cold. The parking space should have been complimentary considering we stayed for four nights. Overall though I would recommend the apartment.
Response: Please let me apologise for the issue's you have raised, audits are now being carried out to ensure all items are present in the apartments. I must apologise regarding the water, an element did need to be replaced. It's great to hear that you would recommend us and I hope I can welcome you back in the future. Thank you. Claire Knapton. General Manager
5.0
17.02.2010
Miroslav, Bratislava
Total Rating
Efficiency and helpfulness of reception team
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Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Thank you Miroslav for your positive feedback. I hope I can welcome you back soon. Kind Regards Claire Knapton, General Manager.
4.0
16.02.2010
Jasmin, Oxford
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Thank you Jasmin for taking the time to complete our on-line review. I hope I can welcome you back soon. Claire Knapton, General Manager
4.0
15.02.2010
Adam, Birmingham
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: The cleaning was fine, however the room smelt a lot of smoke and the fridge had an overload of a coffee smell, otherwise, everything else was fine!
Response: Thank you for taking the time to complete our on-line review, I must apologise for the smell of smoke and the coffee smell in the fridge, I have ensured housekeeping have addressed these concerns immediately. Adam I hope you will return in the future. Kind Regards Claire Knapton, General Manager
